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[an error occurred while processing this directive]Plenary 1: The Power of Public Service and the Web:  New Ideas for You, Your Organization and Your Customers Tue, Mar 6, 8:30-10:00 am

Heather Weston, Vice President, Leadership Development, The Council for Excellence
in Government - Moderator and Speaker

Ira Hobbs, Deputy CIO, USDA

John Mitchell, Deputy Director, The Mint

H1-1 (part 1) and H1-2 (part 2): Creating and Managing Web Content With Impact Tue, Mar 6, 10:15-11:15 (part 1) and 11:30-12:30 (part 2)

This two part session teaches you how to maximize the usability of your web site while maintaining the structure necessary to allow the site to grow. As web sites become larger and larger, web site organization becomes more of a challenge. In addition, it becomes increasingly difficult to balance the different needs of the site's users, sponsors, and designers. This seminar explores different ways to improve your site's structure, navigation, and usability.

Diane Mazziotti, WestLake Internet Training

H1-3 (part 1) and H1-4 (part 2): How to Incorporate XML into Your Web Strategies Tue, Mar 6, 2:00-2:45 and Tue, Mar 6, 3:00-4:00

This two part sessions provides an overview of one of the web's hottest technologies. The seminar looks at real world uses for XML, exploring the reasons why you would want to employ the technology on your site. After seeing the applications for XML, we'll examine how the language is structured and discuss related technologies - such as DTDs and Schema, which allow you to structure your data, and XSL, which enables you to export a single XML document in a variety of formats. We'll also touch on the differences between Client-Side and Server-Side XML, focusing on the advantages and drawbacks of each. The power of XML is that it allows you to mark up your data once and easily modify the presentation of that data - transforming it for display in a web browser, export into a text document, or for use on a wireless device, for example.  This session will be repeated on Wednesday afternoon.

Matt Strongin, Westlake Internet Training

E1-1: E-Learning: A Sea Change Tue, Mar 6, 10:15-11:15

Recent technological advancements will revolutionize how we learn. Join David Morman, Director of Research and Development for the U.S. Department of Labor, Employment and Training Administration, Office of Technology Information Services, and explore how hand-held computing devices, wireless communications, expert systems, and natural language interface will produce a sea change in how and what we learn.

Dave Morman, Director, Research and Development, Office of Technology, Department of Labor

E1-2: Web Site Email Infrastructure and Operation Tue, Mar 6, 10:15-11:15

Learn how e-mail technology can benefit web site owners and visitors. Topics include electing/configuring in-house e-mail systems, automating e-mail operation, and creating/managing mailing lists.

Vince Sabio, ReturnPath, Inc.

E1-3: The E-Learning Revolution:  "The Killer App of the New Millennium "  Tue, Mar 6, 11:30-12:30

This session will provide a strategic perspective and practical guidance on how to take advantage of instructional innovations and the technology convergence that is driving the e-learning and knowledge management revolution.  We'll look at the state-of-the-art, world class applications, examples and lessons learned from some of the top federal agencies, Fortune 500 companies and global enterprises.

Marjorie Powell, Program Manager, Distance Learning and Knowledge Portals, DTIC

Bill Redeen, Chief Knowledge Officer, Knowledge Media

E1-4: The Future of Portals - Case Study of Fed Stats as a Model for Collaboration and Data Integration Tue, Mar 6, 11:30-12:30

Rachel Taylor - FedStats.Gov has become an award winning gateway to statistics from over 100 Federal agencies were the public can find statistics by topics and by key statistics from each agency.

Mark Wallace - The FedStats Task Force New Products Concepts Team has developed a new award-winning feature called MapStats that provides statistical profiles and key indicators for geographic areas.

Jack Marshall - The FedStats Task Force has also developed a forum, FedStats.Net, for collaborative efforts to improve the design, development and delivery of statistical information to a broad spectrum of data users that facilitates information exchange and cooperative work among Federal statistical agencies and our partners in state and local government, the academic research community and the private sector.

Hanan Samat - The development of spatial spreadsheets and browsers at the University of Maryland is one of the Digital Government Consortium's grants whose work could become part of the FedStats.Net Collaboration Site.

Peter Gattuso - The EPA Local Emergency Community Planning Database is one example of the use of state-of-the-art XML database technology on the Web to deliver a frequently updated database that can be searched by ZIP code as well as for textual information.

Brand Niemann - The Content Network prototype is one of the applications being developed on the Collaboration Site that uses state-of-the-art XML technology on the Web to integrate distributed content and applications to provide improved delivery of statistical information.

Peter Gattuso

Brand Niemann, EPA

Jack Marshall, Census

Hanan Samet, University of Maryland

Rachel Taylor

Mark Wallace

E1-5: Agency Transactions Going Virtual - Policy and Legislative Overview Tue, Mar 6, 2:00-2:45

Agencies were required to submit their Government Paperwork Elimination Act (GPEA) plans to OMB by October 31, 2000. OMB is currently reviewing the GPEA data call and conducting an analysis of the agencies' submissions. The first session is focused on the policy aspects of GPEA. This first session will provide the overview of how GPEA impacts your strategic plans and operational activities. Focusing on their unique areas of expertise, Justice, Social Security, NARA, Treasury and NIST have each coordinated with OMB and published guidance on implementing GPEA. The first session will address the policy guidance in the GPEA area.

Rich Kellett, GSA

Jonathan Womer, OMB

Gary Grippo, Treasury FMS

David Goldstone, Justice

David Schwartz, EPA

E1-6: Launching Energy.gov - Sharing the Experience of Change in a Large Department Tue, Mar 6, 2:00-2:45

This session will relate the experiences of developmental changes to the Department of Energy's primary home page - in terms of both content and management. Discussions will focus on the processes used to affect change and their intended effect on institutional thinking and behavior. Lessons learned will include developing horizontal management structures, methods for shifting from an organization to a consumer-centric focus, the alchemy of content synergies from a public perspective, branding and marketing in a public service environment, creating flexibility in an often inflexible environment, politics and bureaucracy as enablers, and supportive feedback mechanisms.

Kathleen McShea

Ethan Weiner, Office of the CIO, Dept. of Energy

E1-7: Agency Transactions Going Virtual - Case Studies Tue, Mar 6, 3:00-4:00

The second session on the Government Paperwork Elimination Act (GPEA) is focused on agency experiences in implementing GPEA by key agencies involved in writing the GPEA guidance in coordination with OMB (Justice, NARA, Treasury and NIST). In addition, EPA is participating in this session. EPA is in the process of developing a regulatory paradigm that implements GPEA and E-Sign (companion legislation to GPEA) with the public. The second session will focus on implementation issues by these agencies. It is not necessary to attend the first session in order to participate in the second session.

Rich Kellett, GSA

Jonathan Womer, OMB

Gary Grippo, Treasury FMS

David Goldstone, Justice

David Schwartz, EPA

E1-8: Charting Your Career Course Tue, Mar 6, 3:00-4:00

Successful career planning has at least 3 ingredients: knowing how outside factors are influencing your field of interest; knowing the likely future expectations for jobs in your career field; and knowing enough about yourself-skills, likes and dislikes- so that your career planning roadmap ends at a place that fulfills you and even makes you happy. Charting Your Career Course will cover all 3 aspects of career planning-focusing on Federal IT and Web-related career opportunities. Dagne and Kathie invite you to join them for a fun, inter-active session.

Dagne Fulcher, Office of the CIO, Department of Treasury

Kathie Libby, Consultant, TouchstoneGlobal

T1-1: Forms, Cookies and Backend Processes  Tue, Mar 6, 10:15-11:15

In this interactive session we will de-mystify these terms and concepts by talking about their backgroun, current status and future possibilities,from technical and management perspectives.  Receive a grounding in the technologies involved, the land mines you need to watch out for, and review of some "best practices".

Keith Sopher, CTO, The Arlington Group

Mary Taylor, CEO, The Arlington Group

David Garver, Principal, The Council for Excellence in Government

T1-2: Web Technology - Server and Desktop Components Tue, Mar 6, 11:30-12:30

Speakers will discuss software technology available for web server and client desktops, ranging from basic building blocks to advanced function components which add value to web sites and enhance visitor experiences.

Phil Smith, ExactOne

Jeff Savit, Sun

T1-3: Moving Training Online; Blackboard and E-Learning Tue, Mar 6, 2:00-2:45

Learn about the Mid-Atlantic Addition Technology Transfer Center's online education program, and the issues involved in moving from developing and maintaining courses from the ground up to using Blackboard Course information as the delivery environment.

Wayne Conners, M.Ed., Associate Director, Mid-Atlantic Addiction Technology Transfer Center

T1-4: Avoiding and Solving Web Site Performance Problems Tue, Mar 6, 3:00-4:00

How does your web site perform?  According to Greg DuPertuis, President and Alden Hart, CTO, of The Adrenaline Group, the complete definition of site performance encompasses user goals, business goals and technical goals. DuPertuis and Hart will discuss metrics for all three categories, as well as give examples of best and worst practices, to help you improve the performance of your department's web presence.

Greg DuPertuis, The Adrenaline Group, Inc.

Alden Hart, The Adrenaline Group, Inc.

M1-1: Portals: How E-Government Is Transforming Communications with Citizens Tue, Mar 6, 10:15-11:15

Bev Godwin will discuss the early development, lessons learned and future portal enhancements of FirstGov.gov which in three months has grown 33% from 27m webpages to 35m webpages. E-Government is really transforming how the world interacts with its citizens, and FirstGov is a tool and catalyst to make that happen.

Brand Niemann will talk about the evolution of FedStats.gov, the one stop shop for govt statistical information, as well as FedStates.net. FedStats.net provides peer to peer content through XML portal technology with multiple servers & distributing to individual users. In the future, portals will be able to be tailored to individual users through personalization, and even delivery to wireless devices

James Vaughn will address the role of private sector portal and private/public partnerships. He will also discuss GG II, which will include integration of federal, state and local content geocoded to an individual's zip code. This reflects the trend toward personalization and turning information into knowledge.

Bev Godwin, GSA, FirstGov.gov

Brad Niemann, FedStats.gov

James Vaughn, AOL

M1-2: Improving the Business Value of Your Website Tue, Mar 6, 11:30-12:30

How can you be sure your web site is delivering the value you want? Hear practical guidance and insights from leading sites, such as the Social Security Administration and Government Printing Office. Understand the performance measurements that help define and track value.

Judy Douglas, EDS

Tim Sprehe, SIMA 

Tony Trenkle, SSA

M1-3: E-Commerce Solution: STORES, a DoD Food Management Project Tue, Mar 6, 2:00-2:45

The Subsistence Total Order and Receipt Electronic System (STORES) is a PC-based food ordering system that enables the military services to forward requirements to multiple vendors via EDI. Now the cooks in the dining halls can order the food they need for today's meals days, instead of months in advance, and have it delivered right to their back doors, instead of to a warehouse miles away. With the touch of a single button, the cook in the dining hall can have his entire grocery list filled, with orders automatically going to different vendors for milk, bread, and all other grocery items.

Lynette O'Brien, STORES Project Manager, DoD

Donna J. Bruckner, Program Manager, DoD Operations, Advanced Technology Systems

M1-4: Integrating Disparate Web Sites into a Robust Support Infrastructure Tue, Mar 6, 3:00-4:00

The Defense Technical Information Center has been providing Information Technology support to the Office of the Secretary of Defense components since 1994 to include development, implementation, and maintenance of public access Web sites. DTIC's experience in publishing Defense information on the Web has created a center of excellence for meeting the complex information delivery needs of DoD organizations which are required to present a wide range of information to a variety of audiences in the most rapid, effective, and secure manner possible. Over 425,000 worldwide users visit DTIC sites 7 million times a week, delivering 365,000 megabytes of data. A robust support infrastructure has been developed to provide secure, reliable web services for DTIC's customers.

Carlynn Thompson, DTIC

Plenary 2: The Role of the Web and the New Administration Wed , Mar 7, 8:30-9:30

Tom Temin, Editorial Director, Government Computer News - Moderator

Preston Dodd, Senior Analyst, Jupiter Media Metrics

Patricia McGinnis, President, Council for Excellence in Government

Jasmeet Seehra, Office of Information and Regulatory Affairs, OMB

H2-1: Scaleable Vector Graphics Wed, Mar 7, 9:45-10:45

The Scaleable Vector Graphics (SVG) format is set to revolutionize the way graphics look on the Web. What is it? Quite simply, SVC is an open-standard vector graphics language that lets you design Web pages with high-resolution graphics that can contain sophisticated elements, such as gradients, animation and filter effects using plain text commands. SVG promises to bring precision and quality to web graphics and design, delivering the layout capabilities, choice of fonts, interactivity and colors that make a site shine. This presentation will explain the SVG format and provide examples of its use both for enhancing web pages, as well as leveraging the SVG file format for delivering accessible graphic solutions to web sites.

Mike Ouslander, Adobe Systems,  Inc.

H2-2: Web Managers Fight Back Against Cybercrime Wed, Mar 7, 9:45-10:45

We're long past the time when a casual approach to security is adequate. This session will describe the range of risks to which Web sites are exposed and provide tools and insights for countering them.

Alan Paller, Director of Research, The SANS Institute

H2-3: Building Your First WAP Site Wed, Mar 7, 11:00-12:00

How are Wireless Access Protocol (WAP) sites constructed? What are key differences between developing for the Web (in HTML) and for wireless (in WML)? Steve Heckler, president of WestLake Internet Training, will explain the WAP development process and demonstrate how wireless sites are developed.

Carolyn Offutt, Webmaster, EPA's Office of Emergency and Remedial Response, will look at the issue "Is WAP Too Sexy for Government?" What is the business case for a Federal Agency to incorporate WAP into web site planning and design? What are Federal Web managers doing with WAP?


Carolyn Offutt, EPA

Steve Heckler, Westlake Internet Training

H2-4: Designing Forms from Start to Finish Wed, Mar 7, 11:00-12:00

Brian Pallozzi, Jetform

Marion Royal, GSA

H2-5 (part 1) and H2-7 (part 2): How to Incorporate XML into Your Web Strategies Wed, Mar 7, 1:30-2:45 (part 1) and 3:00-4:00 (part 2)

This two part sessions provides an overview of one of the web's hottest technologies. The seminar looks at real world uses for XML, exploring the reasons why you would want to employ the technology on your site. After seeing the applications for XML, we'll examine how the language is structured and discuss related technologies - such as DTDs and Schema, which allow you to structure your data, and XSL, which enables you to export a single XML document in a variety of formats. We'll also touch on the differences between Client-Side and Server-Side XML, focusing on the advantages and drawbacks of each. The power of XML is that it allows you to mark up your data once and easily modify the presentation of that data - transforming it for display in a web browser, export into a text document, or for use on a wireless device, for example.  This session is a repeat from Tuesday morning.

Matt Strongin, Westlake Internet Training

H2-6: Overcoming Technical Hurdles in the Web Project Wed, Mar 7, 1:30-2:45

Overcoming technical hurdles in a web project requires creativity and knowledge.  This session will outline some problem solving techniques, identify resources that can assist in problem solving, and ways to keep abreast of technology in a fast changing evironment.

Margreta Silverstone, US Administration for Children and Families, HHS

H2-8: Why Persons with Disabilities Rely on Accessible Web Design Wed, Mar 7, 1:30-2:45

Persons with disabilities use a wide variety of special hardware and software called Assistive Technology (AT) to interact with computers and use the Web.  In this session the presenters will demonstrate many kinds of assistive technology hardware and software, with an emphasis on how the user relies on accessible web design.

Don Barrett, ATP, Department of Education

Alex Koudry, ATP, Department of Education

E2-1: Print to Web: What's Different Wed, Mar 7, 9:45-10:45

People who use the Web are not usually interested in reading long pages of text without the ability to move easily from topic to topic. You will learn about how users view, process, and organize Web content as they begin reading your site, and how print reading and electronic reading differ.

This session will be taught by Diane Mazziotti, a Trainer at WestLake Internet Training.  A librarian by training, Diane focuses on information structure and usability.

E2-2: Privacy and Your Agency's Responsibility Today and the Future Wed, Mar 7, 11:00-12:00

Moderator - Keith Thurston, GSA

Kevin Landy, Senate Government Affairs Committee

Sandler Passman, Office of Representative Asa Hutchinson

E2-3: Design Standards for Government Web Sites Wed, Mar 7, 1:30-2:45

During this presentation, participants will have an in depth look at the Web standards that are now a part of the 508 regulations. This is the first set of Web accessibility standards that permits the use of JavaScript. The participants will learn the motivation for allowing these program features, and why the JavaScript allowance does come with some "Strings" attached; text strings that is.

Doug Wakefield, US Access Board

E2-4: Improving Access to Information: What Knowledge Does Wed, Mar 7, 3:00-4:00

There has been a lot of progress made in using the Internet to improve access to a wealth of information. But how do information providers know that the right information is available to the right people in a way they can actually use the information to achieve desired results?

Moderator - Abby Pirnie, Chief Knowledge Officer, The Marasco Newton Group

Steve Denning, Knowledge Officer, World Bank

Karen Klima, EPA

T2-1: Customer Feedback and Site Redesign: USDA Case Study Wed, Mar 7, 9:45-10:45

This presentation will explore a number of methods to obtain usable customer input, from site statistics and online questionnaires, to e-mail. It will also review customer guidance and provide examples of response on a web site.

Vic Powell, USDA

T2-2: Web Site Management Issues: Policy, Performance, Accessibility, etc... Wed, Mar 7, 11:00-12:00

Speakers will discuss frequently neglected Web site topics: following policy, regulations, and industry standards; stress/load testing and performance monitoring; and accessibility (e.g., Section 508 compliance)

Walt Houser, VA

Diane Hagglund, Mercury International

T2-3: Implementing PKI for Web-based Applications Wed, Mar 7, 1:30-2:45

Find out the status of the PKI efforts in Federal Government, the challenges facing agencies, and the status of ACES. Hear the goals, successes and lessons learned in a cross-agency implementation of PKI on web based applications.

Judith Spencer, Chair, FPKI Steering Committee

Scott Raisor, Program Manager, Access America for Students, AT&T

T2-4: Searching the Web: Issues, Confusions, and Myths Wed, Mar 7, 3:00-4:00

Is your Web site's content easily accessible to searchers? Or is it part of the invisible Web's "dark matter"? The speaker will describe how to make your site's content easy to find from within or outside your site.

Gary Price, George Washington University

M2-1: Marketing Your Web Site Wed, Mar 7, 9:45-10:45

Marketing a web site presents a new way of thinking. In an age when customers and prospects receive up to 30,000 messages a day, marketers must learn to think in terms of capturing attention, establishing value, and building relationships.

Successful Web promotion campaigns are based on an integrated marketing approach. Learn how to develop an integrated campaign using both Web and traditional tactics to build highly relevant customer-focused communications programs.

At this interactive session you'll hear and discuss:

Case studies -- Learn how other government agencies are marketing their web sites.

The elements of a successful web campaign - What's worked, and what hasn't worked

Measuring ROI -- Learn how to use Web based tools to evaluate your results.

Pat Wood, FirstGov, GSA

Eva Neumann, ENC Marketing

M2-2: How to Acquire Web Enabled Technology Painlessly Wed, Mar 7, 11:00-12:00

Are you a Federal Project Officer working with consultants? Do you wish you could get more and better work done in the process? Do you have questions about managing your contracts? This workshop will discuss the contracting process from beginning to end - from the initial writing of an RFP through the performance valuation, with a focus on those things that would be beneficial for Federal project officers to know to best utilize contractors as part of the overall project team. We will specifically talk about:
* developing statements of work/statements of need
* electing an appropriate contract type
* taking a modular approach to structuring work to stage the contracting process
* commercial vs. non-commercial uses of developed IT
* how to determine what you (an FPO) want to contract for and when you want it delivered.

Amy Thurston, UserWorks

Ken Buck, GSA FTS

M2-3: Performance Measures and Quality Standards of Assessing Agency Web Sites, (Part 1 - A Conversation About Evaluating Federal Web Sites) Wed, Mar 7, 1:30-2:45

In this session T.C. Evans (Government Printing Office), Carol Hert (Bureau of Labor Statistics), and Charles R. McClure (Florida State University) will discuss current policies, issues, and practice related to assessing Federal Web Sites. Practical suggestions and advice for developing and expanding assessments will be offered.

M2-4: Performance Measures and Quality Standards of Assessing Agency Web Sites, (Part 2 -An Update on New Approaches and Developments in Assessing Federal Web Sites) Wed, Mar 7, 3:00-4:00

Susan Robinson (Centers for Disease Control), Fred Wood (National Library of Medicine), and Janice Nall (National Institutes of Health) will offer specific techniques and suggestions for user-based assessments of Federal websites as well as an update on assessment activities at other Federal agencies.




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